Ordering

You send us your order
We receive your order
You get your order confirmation
You send your final confirmation and approval
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1. You send us your order
Simply email your order using our streamlined order placement process. MR Lenses’ customer-friendly ordering system lets you easily fill us in on the quantity, specifications and any special instructions. We’ll take care of the quality, which is top-notch every time.
2. We receive your order
Once received, your order goes through our stringent review process. We check our current production capacity, assess your earliest delivery date and double-check all the order details to ensure everything is clear and error-free.
3. You get your order confirmation
As soon as your order passes our review process, it goes back to you. This stage lets you double-check all the details on your end, letting us know if any adjustments are needed. This is also where you receive your order matrix sheet, envelope or box designs and the barcode list.
4. You send your final confirmation and approval
If you need to make changes, you send us the details. If everything looks good, simply follow the special instructions sent with your confirmation request to make your final confirmation and approval. Nothing moves into the production stage without first being confirmed and approved by our clients.

Production

First stage of production begins
Second stage of production begins
Third stage of production begins
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5. First stage of production begins
Once approved, your order moves into the first stage of our production process. Building A is where lens production takes place, along with the first round of our meticulous quality control.
6. Second stage of production begins
Once your lenses are made, they move into the second production stage in Building B. This is where the lens coating takes place, accompanied by the second round of our thorough quality control.
7. Third stage of production begins
Quality control is the full focus of the third stage or production, where your order heads after lens coating is complete. Building C is the headquarters of our final quality control process, ensuring each and every element meets our exceptional standards.

Packaging & Delivery

Next comes the packaging part
We prepare your order documents
Your order is sent your way
You receive your order
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8. Next comes the packaging part
The fourth and final stage of our production process is packaging your lens order in Building D. You were already able to provide any custom packaging requests with your initial order, and this is the stage where we bring your specifications to life. Choose from white label packaging, your own design or one sporting our brand, giving you full flexibility.
9. We prepare your order documents
Our acute attention to detail continues as we prepare all the necessary documents to accompany your order. These include your commercial invoice and packing list. Upon request, they can also include a detailed packing list, COO, CE and FDA documentation.
10. Your order is sent your way
Here your order is on its way to your destination, with your previous instructions or request guiding the shipping method. We ship orders by sea freight or air, with air carriers including UPS, FedEx, DHL, TNT or by air freight. All orders ship out within 10 to 30 days, direct from our factory to you. Small or urgent orders typically take the air route, larger ones go by sea.
11. You receive your order
The final stage of the process is perhaps the most satisfying one, especially for our clients. Thanks to our acute attention to detail and our proven production methods, you can confidently unpack your order, knowing what you ordered is what you received. Enclosed documentation provides all the details you need, and your new lenses are in your hands.